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Time Clinic

Terms and Conditions

Time Clinic aims to provide quality care to our patients and use clinic time efficiently. To achieve this, we have clinic policies in place. Please ensure you have read and fully understood the below policies prior to booking an appointment.

Initial Consultations

We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Time Clinic, and for this to be achieved all new patients must attend an initial consultation with a practitioner prior to any treatment. During this appointment, you will receive a full Time Clinic facial assessment and have a bespoke treatment plan designed for you. We do not offer treatments on the same day as the initial consultation as we want to make sure you are suitable for the treatment, happy with the treatment plan, and have a suitable amount of time scheduled for your treatment.

Deposits

A £50 deposit is required for all appointments at Time Clinic, which you can apply toward your treatment or skincare costs or keep on your account for future bookings. Should you choose to use the deposit for any treatment or skincare purchase, please note that subsequent appointments will necessitate a new deposit.

Once a new patient consultation time has been agreed, we will reserve the provisional appointment for 24 hours. If we do not receive confirmation of deposit payment within this time, the appointment will be released.

Appointment cancellation policy

We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours’ notice, as this allows patients who are waiting for an appointment the chance to be booked in.

If you provide more than 48 hours’ notice for cancelling or rescheduling your appointment, we will fully refund your deposit or arrange a new appointment time without extra charges.

Any deposits paid for consultations or treatments will be forfeited if 48 hours’ notice has not been provided.

How to notify the clinic about cancelling or rescheduling an appointment:

  • Telephone: 02037959063
  • Email: hello@time-clinic.com

Lateness Policy

We kindly ask for you to arrive on time for your appointments. If you are running late for your appointment, please contact us immediately on 0203 795 9063. We will try our best to accommodate your appointment although it may result in reduced appointment time. If in the unfortunate event that you are running more than 15 minutes late, we may have to reschedule your appointment and your deposit will be forfeited.

Follow up appointments

Follow-up appointments form part of your ongoing aftercare and are included within the treatment price. If you have received treatment, you are advised to attend a treatment follow-up appointment within 2-4 weeks after your treatment. If you are unable to attend your follow-up appointment within this time frame, please note that no further treatment can be given until your next full treatment. All follow-up appointments apply to the cancellation policy; if we do not receive 48 hours’ notice of cancellations or amendments to your appointment, you may be required to pay a £50 deposit to schedule your next appointment.

Annual Review

To ensure we are providing the best treatments and patient care, we provide all our patients with an annual review to ensure we have reflected on your treatments over the previous year, and provide you with an up to date treatment plan moving forward.

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Phone

+44 20 3795 9063 or +44 78 3325 0940

hello@time-clinic.com

Address

Time Clinic Medical Aesthetics & Wellness
First Floor, Telecoms House,
15 The Broadway,
Woodford Green, IG8 0HL

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