Time Clinic aims to provide quality care to our patients and use clinic time efficiently. To achieve this we have clinic policies in place. Please ensure you have read and fully understood the below policies prior to booking an appointment.
We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Time Clinic, and for this to be achieved all new patients must attend an initial consultation with the Medical Practitioner prior to any treatment. During this appointment, you will receive a full Time Clinic facial assessment and have a bespoke treatment plan designed for you. We do not offer treatments on the same day as the initial consultation as we want to make sure you are suitable for the treatment, happy with the treatment plan, and have a suitable amount of time scheduled for your treatment.
A deposit is required to secure an appointment for the initial consultation at the time of booking. A deposit may also be required for certain treatments. Deposits are fully redeemable towards any treatment or product that is purchased through Time Clinic. Deposits are non-refundable as our experts provide you with a thorough consultation, assessment and treatment plan. Please note that the cancellation policy does apply.
If any appointment is cancelled/ rescheduled/ not attended without proving 48 hours notice, the cancellation policy applies and you may be required to pay a redeemable £50 deposit to schedule your next appointment.
Appointment cancellation policy
We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours’ notice. Any deposits paid for consultations or treatments will be forfeited if 48 hours’ notice has not been provided.
How to notify the clinic about cancelling or rescheduling an appointment:
We kindly ask for you to arrive on time for your appointments. If you are running late for your appointment, please contact us immediately on 0203 795 9063. We will try our best to accommodate your appointment although it may result in reduced appointment time. If in the unfortunate event that you are running more than 15 minutes late, we may have to reschedule your appointment and your deposit will be forfeited.
Follow up appointments
Follow-up appointments form part of your ongoing aftercare and are included within the treatment price. If you have received treatment, you must attend a treatment follow-up appointment within 2-4 weeks after your treatment. If you are unable to attend your follow-up appointment within this time frame, please note that no further treatment can be given until your next full treatment. All follow-up appointments apply to the cancellation policy; if we do not receive 48 hours’ notice of cancellations or amendments to your appointment, you may be required to pay a £50 deposit to schedule your next appointment.