Time Clinic aims to provide quality care to our patients and use clinic time efficiently. To achieve this, we have clinic policies in place. Please ensure you have read and fully understood the below policies prior to booking an appointment.
Initial Consultations
We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Time Clinic, and for this to be achieved all new patients must attend an initial consultation with a practitioner prior to any treatment. During this appointment, you will receive a full-time clinic facial assessment and have a bespoke treatment plan designed for you. We do not offer treatments on the same day as the initial consultation as we want to make sure you are suitable for the treatment, happy with the treatment plan, and have a suitable amount of time scheduled for your treatment.
Deposits
A £50 consultation fee is required, which is redeemable against any treatment or product but is not refundable. If a patient does not attend their appointment, or cancels within 48 hours, this fee will be lost in line with our cancellation terms and conditions.
Once a new patient consultation time has been agreed, we will reserve the provisional appointment for 24 hours. If we do not receive confirmation of deposit payment within this time, the appointment will be released.
In Clinic Rules
We are unable to allow children into the clinic due to our health regulations and insurance to accompany any appointments.
For the same reasons, pets are not permitted in the clinic.
We are unable to accept AMEX payments, but all other major cards are welcome. We also offer flexible payment plans, making it easier to spread the cost of your treatments into affordable instalments.
The Time Clinic Club Memberships
Our memberships provide a great way to take advantage of numerous offers and benefits as well as building up credit towards your treatments and products.
Please note these are not finance options, instead they are used to build up credit on your Time Clinic Account to use towards treatments and products.
If your credit exceeds the cost of treatment or products purchased, the remaining amount will stay on your account as credit. If your account balance is less than the treatment cost, the outstanding balance is payable at the appointment.
We offer a 14 day colling off period where we can refund you any balance left following any treatments or product purchases. Following the first 14 days, you can cancel at any time, and any balance on your account can be used towards any treatments or products at Time Clinic.
You can cancel at any time, please just let us know as soon as possible to ensure we cancel your membership.
You can move between membership levels at any time.
You can top up your balance at any time, please contact us to organise this.
A contract between yourself and GoCardless will be signed, agreeing to the above terms and conditions as well as with GoCardless.
The 20% off sign up gift voucher is exclusively single use, to be shared with a friend or family member. This cannot be used the person holding the membership.
Full exclusive benefits of the memberships are stated in the agreement, if the memberships are cancelled the benefits are not then eligible.
Appointment cancellation policy
We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours’ notice, as this allows patients who are waiting for an appointment the chance to be booked in.
If you provide more than 48 hours’ notice for cancelling or rescheduling your appointment, we will fully refund your deposit or arrange a new appointment time without extra charges.
Any deposits paid for consultations or treatments will be forfeited if 48 hours’ notice has not been provided.
How to notify the clinic about cancelling or rescheduling an appointment:
- Telephone: 02037959063
- Email: hello@time-clinic.com
Lateness Policy
We kindly ask for you to arrive on time for your appointments. If you are running late for your appointment, please contact us immediately on 0203 795 9063. We will try our best to accommodate your appointment although it may result in reduced appointment time. If in the unfortunate event that you are running more than 15 minutes late, we may have to reschedule your appointment and your deposit will be forfeited.
Follow up appointments
Follow-up appointments form part of your ongoing aftercare and are included within the treatment price. If you have received treatment, you are advised to attend a treatment follow-up appointment within 2-4 weeks after your treatment. If you are unable to attend your follow-up appointment within this time frame, please note that no further treatment can be given until your next full treatment. All follow-up appointments apply to the cancellation policy; if we do not receive 48 hours’ notice of cancellations or amendments to your appointment, you may be required to pay a £50 deposit to schedule your next appointment.
Annual Review
To ensure we are providing the best treatments and patient care, we provide all our patients with an annual review to ensure we have reflected on your treatments over the previous year, and provide you with an up to date treatment plan moving forward.
