Dr Bawa Limited (trading as Time Clinic) is committed to providing a confidential service to patients. No information given to Dr Bawa Limited will be shared with any other organisation or individual without the patient’s expressed permission.
ICO Registration ZA231884
Policy Statement
For the purpose of this policy, confidentiality relates to the sharing of personal, sensitive or identifiable information about individuals or organisations (confidential information), which comes into the possession of the organisation through its work.
Dr Bawa Limited holds personal data about its staff, users, members etc which will only be used for the purposes for which it was gathered and will not be disclosed to anyone outside of the organisation without prior permission.
All personal data will be dealt with sensitively and in the strictest confidence internally and externally.
Purpose
The purpose of the Confidentiality Policy is to ensure that all staff, members and users understand the organisations requirements in relation to the disclosure of personal data and confidential information.
Principles
- All personal paper-based and electronic data must be stored in accordance with the Data Protection Act 1998 and must be secured against unauthorised access, accidental disclosure, loss or destruction.
- All personal paper-based and electronic data must only be accessible to those individuals authorised to have access.
- Dr Bawa Limited is committed to effective audit of the use of and quality of its services in order to monitor performance. All audit records shared with third parties, such as to support staff appraisal or monitoring reports for regulators shall be produced in anonymous form, so individuals cannot be recognised.
Protecting Confidentiality in Discussions
It is not acceptable for staff to:
- Discuss matters related to the people in their care outside the clinical setting
- Discuss a case with colleagues in public where they may be overheard
- Discuss one patient with another without explicit and written consent.
- Consultations must not be undertaken where privacy and confidentiality cannot be assured.
Protecting Confidentiality Using the Telephone
- If telephone conversations to patients or potential patients are conducted in areas where they may be overheard, such as in reception or waiting areas, staff will not verbalise any identifiable confidential information, such as names, addresses or telephone numbers.
- Answer phone messages must not be played back aloud, where they can be overheard
- Messages, if confidentiality may be breached, must not be left on answer phones without the express permission of the patient.
Protecting confidentiality Using Computers
- Computer screens should not be visible to members of the public
- Access to data held on a computer must be password protected with access restricted to personnel with permissions
- Confidential patient information should not be shared by email without encryption
Records
All records are kept in locked filing cabinets. All information relating to service users will be left in locked drawers. This includes notebooks, copies of correspondence and any other sources of information.
Breaches of Confidentiality
Dr Bawa Limited recognises that occasions may arise where individual workers feel they need to breach confidentiality. Confidential or sensitive information relating to an individual may be divulged where there is risk of danger to the individual, a volunteer or employee, or the public at large, or where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need to know basis.
Legislative Framework
Dr Bawa Limited will monitor this policy to ensure it meets statutory and legal requirements including the Data Protection Act. Training on the policy will include these aspects.
Ensuring the Effectiveness of the Policy
All staff members will receive a copy of the confidentiality policy, and associated guidance notes. Existing and new workers will be introduced to the confidentiality policy via induction and training. The policy will be reviewed annually and amendments will be proposed and agreed by the Company Directors.
Non-Adherence
Breaches of this policy will be dealt with under the Grievance and/or Disciplinary procedures as appropriate.
Cookie Policy
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| wt_consent | 1 year | Used for remembering users’ consent preferences to be respected on subsequent site visits. It does not collect or store personal information about visitors to the site. |
| rc::a | never | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| wp_consent_functional | 1 month | WP Consent API sets this cookie to remember user preferences for essential website functionalities, ensuring a seamless and personalized experience. |
| wp_consent_preferences | 1 month | WP Consent API sets this cookie to save users' consent choices for different types of cookies on the website. This ensures a tailored browsing experience by applying users preferences consistently across the visits. |
| wp_consent_statistics | 1 month | WP Consent API sets this cookie to collect anonymous data on website usage and help to analyze and enhance the sites' performance. |
| wp_consent_statistics-anonymous | 1 month | WP Consent API sets this cookie to understand how the website is used, which enables enhanced user content and services and respects privacy. |
| wp_consent_marketing | 1 month | WP Consent API sets this cookie to record user consent choices for marketing cookies. This ensures that users only receive advertisements tailored to their interests. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| elfsight_viewed_recently | less than a minute | Used for implementing social platforms on the website. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| wc_visitor | 1 year 1 month 4 days | This cookie is associated to What Converts which is a service that allows us to measure call centre interaction and identify the source of phone calls so we can understand the effectiveness of our marketing efforts. This cookie specifically stores time-clinic.com numbers that are being swapped out for call diagnostics purposes. |
| afl_wc_utm_utm_1st_url | 3 months | Stores the visitor’s first touch URL visit containing the UTM parameter. |
| afl_wc_utm_utm_url | 3 months | Stores the visitor’s last touch URL visit containing the UTM parameter. |
| afl_wc_utm_main | 3 months | Stores the timestamp of the last updated server-side communication, timestamps of various tracking URL, cookie expiry and the cookie consent type. |
| wc_client_current | session | This cookie is associated to What Converts which is a service that allows us to measure call centre interaction and identify the source of phone calls so we can understand the effectiveness of our marketing efforts. This cookie specifically stores time-clinic.com numbers that are being swapped out for call diagnostics purposes. |
| _gd* | less than a minute | Google sets this cookie to allow the use of Google Analytics service for anonymous visitor tracking on the website. Google Analytics is used to compile reports and improve the site. |
| afl_wc_utm_sess_landing | 3 months | AppFromLab sets this cookie to track visitor for 90-days. It will collect attribution data like when did the visitor first visited your website, the first landing page, website referrer and the most important of all are the UTM campaign parameters |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| wc_client | 6 months | This cookie is set by the provider Woundwo.com. This cookie is used for identifying the web traffic. It records the landing page and source of the visitor's visit for analytics. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
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Others
Other cookies are those that are being identified and have not been classified into any category as yet.
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