{"id":2808,"date":"2021-09-17T14:20:25","date_gmt":"2021-09-17T13:20:25","guid":{"rendered":"https:\/\/time-clinic.com\/?page_id=2808"},"modified":"2024-04-03T09:25:48","modified_gmt":"2024-04-03T08:25:48","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/time-clinic.com\/terms-and-conditions","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Time Clinic aims to provide quality care to our patients and use clinic time efficiently. To achieve this, we have clinic policies in place. Please ensure you have read and fully understood the below policies prior to booking an appointment.<\/p>\n

Initial Consultations<\/h2>\n

We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Time Clinic, and for this to be achieved all new patients must attend an initial consultation with a practitioner prior to any treatment. During this appointment, you will receive a full Time Clinic facial assessment and have a bespoke treatment plan designed for you. We do not offer treatments on the same day as the initial consultation as we want to make sure you are suitable for the treatment, happy with the treatment plan, and have a suitable amount of time scheduled for your treatment.<\/p>\n

Deposits<\/h2>\n

A \u00a350 deposit is required for all appointments at Time Clinic, which you can apply toward your treatment or skincare costs or keep on your account for future bookings. Should you choose to use the deposit for any treatment or skincare purchase, please note that subsequent appointments will necessitate a new deposit.<\/p>\n

Once a new patient consultation time has been agreed, we will reserve the provisional appointment for 24 hours. If we do not receive confirmation of deposit payment within this time, the appointment will be released.<\/p>\n

The Time Clinic Club\u00a0Memberships<\/span><\/h2>\n

Our\u00a0memberships<\/span>\u00a0provide a great way to take advantage of numerous offers and benefits as well as building up credit towards your treatments and products.<\/p>\n

Please note these are not finance options, instead they are used to build up credit on your Time Clinic Account to use towards treatments and products.<\/p>\n

If your credit exceeds the cost of treatment or products purchased, the remaining amount will stay on your account as credit. If your account balance is less than the treatment cost, the outstanding balance is payable at the appointment.<\/p>\n

We offer a 14 day colling off period where we can refund you any balance left following any treatments or product purchases. Following the first 14 days, you can cancel at any time, and any balance on your account can be used towards any treatments or products at Time Clinic.<\/p>\n

You can cancel at any time, please just let us know as soon as possible to ensure we cancel your membership.<\/p>\n

You can move between membership levels at any time.<\/p>\n

You can top up your balance at any time, please contact us to organise this.<\/p>\n

A contract between yourself and GoCardless will be signed, agreeing to the above terms and conditions as well as with GoCardless<\/p>\n

Full exclusive benefits of the\u00a0memberships<\/span>\u00a0are stated in the agreement, if the\u00a0memberships<\/span>\u00a0are cancelled the benefits are not then eligible.<\/p>\n

Appointment cancellation policy<\/h2>\n

We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours\u2019 notice, as this allows patients who are waiting for an appointment the chance to be booked in.<\/p>\n

If you provide more than 48 hours\u2019 notice for cancelling or rescheduling your appointment, we will fully refund your deposit or arrange a new appointment time without extra charges.<\/p>\n

Any deposits paid for consultations or treatments will be forfeited if 48 hours\u2019 notice has not been provided.<\/p>\n

How to notify the clinic about cancelling or rescheduling an appointment:<\/p>\n